email tickets automatically generated to avoid chaos

You work in a support department and receive hundreds of mails from your customers  ? You do know that you can only handle them, if there is a common ticket id inside.

Your wishes could look like this:

• you want a tool that adds to each received email a unique signature like a ticket ?
• you want to save emails outside of Outlook archivieren, to save space on Microsoft Exchange Server and to garantee a long term email backup depending on tickets ?
• you want to quickly find all emails to on ticket ?

mailonizer solves the problem for you !

While you do daily business with Outlook, mailonizer generates email tickets and creates a clearly arranged email backup structure on your hard disc or on a network drive.

See how email ticket is created

mailonizer comes with a feature to add a unique ticket in the subject:

[mailonizer.[user].[ID]]

Each customer request is added with a unique number and the name of the receiver, who receives the email first.

Signature helps to ease communication

An email ticket is like a braket over all emails assigned to that request. So you and your team has all information to that one request. Forwardded and answered emails are also caught by the generic filter.

Using a ticket for structured email backup

Use the generic filter to create a folder for each ticket and to save all emails in there.

See and use this filter configuration:



Choose a folder and press ok

See the backup results in an explorer window: